FAQ

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Standard shipping within Canada takes 5–10 business days. International orders typically arrive within 10–21 business days depending on your location.

Do you ship internationally?
Yes! We ship worldwide. Shipping rates and delivery times vary by destination and are calculated at checkout.

Can I track my order?
Yes. Once your order ships, you'll receive a tracking number via email. You can use it to monitor your delivery status.

What if my order arrives damaged or incorrect?
Contact us within 7 days of delivery at our Contact page and we'll make it right.

Returns & Exchanges

What is your return policy?
We accept returns on unworn, unwashed items within 14 days of delivery. Items must be in original condition with tags attached. Final sale and digital items are non-refundable.

How do I start a return?
Reach out via our Contact page with your order number and reason for return. We'll guide you through the process.

Products

Are your products limited edition?
Many of our drops are limited. Once a collection sells out, it may not be restocked. Follow us on social media to stay ahead of new releases.

What sizes do you carry?
Sizing varies by product. Please refer to the size guide on each individual product page for accurate measurements.

NFTs & Digital Assets

What blockchain are your NFTs on?
Our NFT collections are minted on Ethereum. Wallet compatibility and marketplace details are listed on the NFT Collection page.

How do I purchase an NFT?
Visit our NFT Collection page for current drops, wallet connection instructions, and purchase steps.

Do digital purchases come with physical items?
Some drops include both a digital asset and a physical counterpart. This will be clearly noted on the product listing.

Account & Payments

What payment methods do you accept?
We accept all major credit cards, Shop Pay, Apple Pay, and Google Pay at checkout.

Is my payment information secure?
Yes. All transactions are processed through Shopify's secure, PCI-compliant payment system. We never store your card details.